So I thought long and hard about the question for oh…. at least 1 second and came up with a much better answer:

COVERAGE.

Fortunately for us we have a log fire and a reasonable supply of logs which meant that we weren’t totally without heat. It wasn’t great – we could get the den up to about 62F – but it was certainly better than the rest of the house which very quickly dropped to 40F. We always have food and water on hand for emergencies and thanks to a camping gas stove we could at least cook after a fashion.

We also have a small radio (also for emergencies) and so we tuned in to try and find out what was happening. There’s half a dozen local stations so we didn’t think that would be too hard. Boy, were we ever wrong. What we needed to know were details of the power outages (and what steps were being taken to repair the downed lines) and whether our area had even been reported as out and of course what Verizon were up to as regards downed phone lines. With the phone out we couldn’t report the power out. Cellphone coverage where we live (a whole 25 miles from the state capital) is non-existent.

Every station told us that it was snowing and going to snow some more. Really? I’d never have known that. Unless, of course, I’d looked out the window. Only one station had anything about power outages – a recording of some jerk saying they’d spoken to the power company who said they didn’t know when power would be restored for anyone. This information was deemed so useful they repeated it every hour. Nothing about the phones at all. That was Saturday.

On the Sunday even that “useful” bit of in formation had disappeared. In it’s place we got a really, really, really useful list of churches that would be closed and that was it. Nothing else at all. What the fuck? We were relatively ok but undoubtedly there were people out there actually in danger. How about (at the very least) some useful info for them? Like… oh… I don’t know… oh yeah! Emergency shelters so they didn’t freeze to death?

One broadcast that caught my attention was the governor “calling for answers.” Aha! maybe he’s not impressed either I thought. Apparently though he only wanted answers as to why the turnpike hadn’t been closed resulting in many motrists being trapped. Of course, not a word that they were dumb-ass enough to be on the turnpike with a snowstorm forecast. And not a word about the shitty infrastructure. I guess Joe had heat and phone service in his mansion.

To cut a long sad saga short it was Christmas Eve (6 days after the outage) that we got power back and 9 days after the outage that we got the phones back. I am not for one second criticizing the guys out there doing the repair work – that’s a hard-assed and very cold job. I do criticize the companies behind them though. Not enough staff for dealing with something that happens every winter here.

As for Verizon, when we could finally get off the mountain and into a cellphone area with coverage, my wife reported our phone out and was told it would be a further 8 days before the line got fixed. Our line was actually fine it was a trunk line that was screwed. We rent two lines through Verizon and it’s far from cheap. We also both work from home and Verizon’s incapacity to cope had already cost us a $1000 and so she complained saying that wasn’t good enough. The Verizon rep immediately replied with an extremely snotty “Do you realize it snowed ma’am?” No shit Sherlock. Like we didn’t know.

I have lived in Canada where the snowfall makes West Virginia’s “storm” look like a brief flurry. Did the power go out there? No. Did the phone lines go out? No. I have also lived and worked in Iceland. Same thing only they get 50MPH winds as regular as clockwork to go with the snow. Same story. No interruption to service.

If power lines hadn’t been done on the cheap here (as in most of the US) and had been buried (there’s a novel concept) as many countries have done the power wouldn’t have gone out would it? Phones yes. Power no.

As for the radio stations I consider their contribution to the community to be the crappiest I have ever experienced any time, anywhere. They were about as much use as an ashtray on a motorbike. God help this country if the weather ever truly causes the wheel to come off.

“Well, why did you move somewhere where dial-up is your only option?” I hear somebody ask. The answer to which is “I didn’t,” at least so I thought at the time. Before moving to my current location I checked Verizon’s web site to make sure and sure enough it said DSL was available. I even phoned them to make sure. “Yes,” I was told, “DSL is available from that phone number.”

So we moved. I promptly contacted Verizon to get my DSL hooked up only to be told it wasn’t available.

“What?” I said. I checked not only your web site but with one of your staff.

“Oh… that must have been the time the site was telling everyone no matter where they were that DSL was available.” Right… Ok. My mistake. I thought you were a professional business.

“Don’t worry,” I was told. “FIOS will be with you very soon.”

“How soon?” I asked.

“6 months to a year at most,” came the reply.

Well, that’s not too bad I thought. Anyhow, 4 years later no FIOS anywhere near me, or anywhere in WV for that matter as far as I am aware. A Verizon technician I know said we could get DSL if Verizon would convert the relay station which is less than a mile from me. So… I asked.

Imagine my surprise when I was met with a resounding “No!” Perhaps Obama could have a word with them. 25 miles from the capital of a US state. I had better service when I lived in Iceland.